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​Getting Started with hoopla

Start using hoopla digital today to borrow digital video, music and audiobooks with your library card. Gain access to thousands of titles – available for instant streaming or temporary download – to watch on your smartphone, tablet or computer. There’s no waiting to borrow and hoopla digital’s automatic return eliminates all late fees. See what all the hoopla is about!  Go directly to the collection.

It's easy to start using hoopla digital.

Getting Started

You'll need your Phoenix Public Library card and a computer or device with an Internet connection. Don't have a library card? Get one today

Set-up instructions depend on how you will be using the service. Streaming digital videos, music and audiobooks require an Internet connection. Data rates may apply on mobile devices. We suggest using a WiFi connection.

Using a personal computer (Windows or Mac):

  • Go to hoopladigital.com.
  • Click "Sign Up" and follow the four steps to create an account.
    1. ​Read the terms and conditions.
    2. Select "Phoenix Public Library."
    3. Enter your library card number and PIN. (Your PIN is the password connected to your library card account - read more​)
    4. Enter your email address and create a password.
  • Hoopla digital is compatible with personal computers that use Chrome, Firefox 8 and above, and Safari. First-time users will need to install the Widevine plug-in. You will be prompted to install this free program.

Using a tablet, smartphone or mobile device (iPad, iPhone, iPod Touch, Android phone or tablet):

  • Go to the Apple App or Google Play store to download the free hoopla digital app.
  • Once in the app, click "Sign Up" and create an account using the four steps above.
  • The app can be used to stream videos, audiobooks and music.

​Browse & Check Out

  • Browse or search for a title. Once you have made your selection, click "Borrow."
  • After borrowing the item, go to "My Titles" and play or listen to your title.
  • There are never any waiting lists. See a title and check it out!
  • Each cardholder may check out up to 20 titles per month.

Checkout Periods

  • Movies, TV shows and videos: 72 hours (3 days)
  • Music albums: 1 week (7 days)
  • Audiobooks: 3 weeks (21 days)

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