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​Computers & InternetImage of public Internet computers

Phoenix Public Library offers free public access to the Internet for educational and informational purposes. The Library has no control over information available through the Internet and cannot be held responsible for its content. 

Internet access is available on Reserved PCs and Express Workstations. Library customers may use a Reserved PC for up to 1 hour per day at any Library location.

You will need a valid library card in order to use an Internet-accessible computer in the Children's, Teen or main areas of the library. You will also need a valid library card in order to use an Express PC. 

You do not need a library card to use a Catalog PC.

Learn more about computer access and pricing.


Using a Public Computer

Beginning Thursday, May 1, 2014, you will need a library account password to use public Internet computers and self-check machines at the Library. Learn more.

Phoenix Public Library computers are located in public areas shared by people of all ages and backgrounds. Library customers must be considerate and respectful of one another, and especially mindful of children in the area, particularly when accessing information or images others may find offensive.

In order to use an Internet-accessible computer, customers must accept the terms described in the Library's "Computer and Internet Use Agreement." Failure to comply with this agreement may result in the loss of Library privileges, up to and including permanent trespass from all Library locations.

The Library uses filtering technology on all computers with Internet access. If a customer wishes to access a site that is blocked, the customer may request Library staff to unblock the site. If a customer believes that a site has been blocked incorrectly, the customer may request a reclassification of the website​.​​

Library customer information is kept confidential in compliance with Phoenix Public Library's E-Privacy Policy and Arizona law.

The Library complies with the federal Children's Internet Protection Act (CIPA)

Learn more about preventing Internet Crime.


 

Wireless Access

Free Wireless Internet is available for your laptop, PDA or other wireless device. Hot spots are currently available at all Phoenix Public Library locations.

Users must have an 802.11 b/g wireless network interface card installed and configured in their laptop, PDA or other wireless device in order to access the wireless public Internet.

The free service is provided as a convenience. You use is at your own risk. Wireless transmissions may present a data security risk, and we advise against using the wireless public Internet to conduct personal or business transactions, such as banking, where sensitive account information and other personal data could be compromised.

When using the wireless public Internet, you will need to provide your own power source. Electrical outlets are limited.

If you have trouble accessing the wireless public Internet because of configuration issues or technical problems with your wireless device, please see the troubleshooting tips or contact your device's technical team support for assistance. City employees are not allowed to provide computer assistance for personal equipment.

How to Connect to the Wireless Internet:

NOTE: You must complete steps two through four even if using a VPN.

  1. Turn on laptop or Internet-ready device.
  2. Make sure your laptop wireless capability is enabled. On some PCs, you may have to enable the connection first.
  3. Launch the Web browser (such as Internet Explorer, Firefox or Safari).
  4. The wireless public Internet welcome page will appear on the screen.
  5. Read the terms and conditions on this page and then click the "Accept" button. You must accepts the terms and conditions in order to access the wireless public Internet.

​Troubleshooting Tips

If you have trouble accessing the wireless public Internet, please review the following solutions.

NOTE: Write down any existing settings before altering them.

  1. Reboot your system.
  2. If you are unable to scan for the SSID, you may have to manually enter it. Follow the directions included with your card and enter the following SSID: library-customer-wifi
  3. Your browser settings may be incorrect.
    Double check your browser settings - the system may be trying to connect through a proxy server. This is common in situations where the computer may be accessing a corporate LAN. The proxy server settings must be disabled to access the wireless public Internet. For Microsoft Internet Explorer users: in the menu bar, click "Tools" and then click "Internet Options." Click on the "Connections" tab, then the "LAN Settings" button. Remove the checkmark from the box labeled "Use a proxy server" and click "OK."
  4. The system may be trying to connect through a dial-up connection.
    For Microsoft Internet Explorer users, please follow these steps: in the menu bar, click "Tools" and then click "Internet Options." Click on the tab marked "Connections." Under "Dial-Up Settings," record which options are selected in case you need to re-enable the dial-up connection. Click the option "Never dial a connection." Click "APPLY," then click the "OK" button.
  5. There may be a conflict with the IP address.
    You must release and renew your IP address. For instructions, please refer to Automatic IP Configuration for your operating system listed below.

For Windows 98
To release an IP address and allow the network to assign a new IP address, complete the following steps: From the desktop, click the "Start" button and select "Run." Type "winipcfg" in the field and click "OK." If PPP Adapter is listed, click on the down arrow at the end of the field and select your wireless network card. This name will depend on the brand of network card you purchased. Once your wireless device appears in the field, click the "Release" button. Click the "Renew" button.

For Windows 2000 and XP
Click the Start button and select Run. Type "command" in the text box and click "OK." At the DOS prompt, type "ipconfig/all" and press Enter. At the DOS prompt type "ipconfig/release" and press Enter. At the DOS prompt type "ipconfig/renew" and press Enter.

For Windows Vista
Click the "Start" button.  Type "command prompt" in the Start Search text box, and press Enter. Under Programs, right-click Command Prompt and select Run as Administrator. At the DOS prompt, type "ipconfig/release" and press Enter. Type "ipconfig/renew" and press Enter.

  1. Another PCMCIA Network card may be conflicting with your wireless card.
    Remove the other card and reboot the system.
  2. You may have corrupted drivers.
    Unfortunately, you may need to reinstall the drivers from your hardware manufacturer's driver disk. Please contact your device's technical support team for assistance.